Industries & Startups
Run operations, not paperwork.
Back-office, customer support and data operations — automated where possible, staffed where needed.
We take repetitive business processes off your team: customer support on WhatsApp and email, data entry and management, document processing and finance back-office — combining automation with a trained operations team and clear SLAs.
Business Process Services
Industries & Startups
❯ tickets.resolved(24h) 312❯ sla.met 98.6%❯ automation.rate 41%
What's included
Capabilities.
Everything our Process Services practice delivers, end to end.
- Customer support on WhatsApp, email and phone
- Data entry, cleansing and catalogue management
- Document processing with AI-assisted extraction
- Accounts back-office support and reconciliations
- Lead qualification and appointment setting
- Process mapping and automation (RPA and workflows)
Who it's for
Built for teams like yours.
01
Growing businesses
Teams whose staff spend hours on repetitive admin.
02
E-commerce & retail
Order support, catalogue updates and returns.
03
Institutions
Admissions, records and citizen-request handling.
How it runs
Clear steps, named owner.
A demo at every stage, so you always know where things stand.
- 01
Map
Document the process, volumes and quality standards.
- 02
Automate
Automate the repetitive steps first.
- 03
Operate
Trained team runs the rest under SLAs.
- 04
Improve
Monthly reports and continuous automation.
Why work with us
Our commitments.
The same five promises on every engagement.
01
Reply in one working day
Every enquiry gets a human response within one working day.
02
A demo every sprint
You see working software every two weeks, not just status updates.
03
You own what we build
Source code, documentation and IP transfer to you on payment.
04
Documented handover
Architecture notes, runbooks and training for your team.
05
Skills transfer included
Hands-on sessions so your team can maintain and extend the system.
Related services
Talk to our Process Services team.
Share your goals and we'll propose a scoped first step and budget.